We are here to help!
Our service and support teams are staffed by a dedicated group of service professionals who are committed to delivering the highest quality of customer service and repairs that help keep your dust monitors performing their best year after year.
Should you need assistance with your DustCount product, our product support staff is here to help. To submit a support request please click on the button below.
Toll Free North America:
Select Option 2 for Support
International: +1(778) 650-4385
Regular Business Hours
Monday Through Friday
8 am – 5 pm
Pacific Standard Time (GMT-8)
All DustCount instruments come with an industry-standard one-year product warranty. If your unit fails or has been damaged, our team will quickly analyze the fault and provide quality in warranty and out of warranty repair service.
Prior to shipping any unit back to Nanozen please be sure to request an RMA# using the button below.
Repair services include:
- Incoming inspection
- Fault isolation
- Provide fault isolation summary and estimated repair costs for your review and approval
- Repairs are performed by factory-trained personnel with extensive training and experience with Nanozen equipment
- All repair services come with a 90-day warranty
To request repair service please click on the Request RMA button below and submit the request. An RMA # will be emailed to you along with instructions on where to ship your device.
Nanozen DustCount monitors come factory calibrated and are highly reliable and sensitive instruments. We recommend annual cleaning and calibration for optimal performance and accuracy.
Our method of calibration is fully compliant to ISO 21501-1:2009 standards . Calibration services are performed using N.I.S.T. traceable equipment and particle media and are performed by factory-trained personnel with extensive experience with our products and technology.
Our annual calibration service includes:
- Incoming inspection
- If repairs are required, you will be informed and provided with cost estimate for approval
- DustCount unit cleaning
- Firmware/Software/Documentation updates (where applicable)
- Calibration and testing
- Update/replace consumables (where applicable)
- Final Inspection and validation
- Certificate of Calibration
To request calibration service please click on the Request RMA button below and submit the request. An RMA # and calibration service quote will be emailed to you along with instructions on where to ship your device.
Do you need some support material for your organization’s DustCount users? Check out our YouTube channel where we keep a library of informative and instructional product videos and other relevant customer support content.